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Appointment, Cancellation & Refund Policy

 

All appointments with Nivas Astro are reserved exclusively for the client and require advance preparation and analytical work by the astrologer. To ensure fairness to all clients and to respect the time allocated for pre-analysis, the following terms and conditions apply.

 

Appointment Rescheduling

• A minimum of 24 hours’ notice is required to reschedule an appointment without penalty.

• Appointments may be rescheduled free of charge only if the request is made at least 24 hours prior to the scheduled appointment time.

• Rescheduling requests made with less than 24 hours’ notice will be treated as a late cancellation.

 

Cancellations, Missed Appointments & No-Shows

• Appointments that are missed, cancelled, or rescheduled with less than 24 hours’ notice will incur a 100% consultation fee.

• No-show appointments will be charged 100% of the consultation fee.

• This policy applies regardless of the reason for cancellation, rescheduling, or non-attendance.

 

Refund Policy

• No refund will be issued for appointments that are missed or cancelled with less than 24 hours’ notice.

• If an appointment is cancelled with a minimum of 24 hours’ notice, a 95% refund will be provided.

• The remaining 5% is retained to cover administrative and processing charges.

 

By proceeding with the booking and payment of services, the client acknowledges that they have read, understood, and agreed to the above terms and conditions.

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Vastu Consultation – Terms & Conditions

 

Definitions

• Client
  The individual or entity who voluntarily approaches the Vastu Consultant seeking advice, guidance, suggestions, or remedies based on Vastu Shastra.

• Vastu Consultant
  The individual engaged by the Client who is qualified and experienced in providing advisory services based on the principles of Vastu Shastra.

• Vastu Shastra/Vastu Vidya
  The ancient Vedic science of architecture and spatial design originating from Vedic scriptures. Vastu Vidya comprises a body of concepts, principles, and models—sometimes supported by layout diagrams—which guide the organisation of space and form in relation to function, usage, and overall environmental harmony. These principles are interpretative in nature and are not rigid or absolute.

• Vastu Shastra Consultation
  The professional engagement of the Vastu Consultant by the Client, for a fee, for the time, analysis, and advisory services provided. A consultation shall not be deemed successful or unsuccessful based on the outcomes or results achieved.

 

Nature of the Consultation

• The Client has approached the Vastu Consultant of their own free will, based on personal belief or faith in Vastu Shastra.

• The consultation fee is paid voluntarily and without any coercion, pressure, inducement, or guarantee, whether direct or indirect, implied or explicit, through any form of communication or media.

• Fees paid for the consultation are non-refundable under all circumstances.

 

Limitation of Liability

• The Vastu Consultant provides advice based on traditional Vedic principles and personal expertise to the best of their knowledge.

• The Consultant does not guarantee results, outcomes, or specific benefits.

• The Client acknowledges and agrees that:

  • The Consultant shall not be held liable for results achieved or not achieved.

  • The Client shall have no claim whatsoever on the consultation fees paid.

 

Scope of the Consultation

• The consultation consists of interactive sessions during which:

  • The Client may raise queries or concerns.

  • The Consultant will provide possible suggestions and remedies based on Vastu Shastra principles.

• All advice provided is advisory in nature and intended for guidance only.

 

Right to Terminate Consultation

The Vastu Consultant reserves the right to terminate the consultation at any time without prior notice if:

• The Client’s behaviour is deemed inappropriate on moral, ethical, or legal grounds.

• The Client raises questions or requests that are offensive, inappropriate, or contrary to the principles of Vastu Shastra.

• The Consultant reasonably believes the advice may be misused to cause harm to others.

 

Intellectual Property

• The Consultant shall ensure that no intellectual property rights of any third party are breached during the consultation.

• All interpretations, explanations, and recommendations shared remain the intellectual property of the Consultant.

 

Confidentiality

• All consultation discussions and information shared shall remain strictly confidential between the Client and the Vastu Consultant.

• The Consultant may, where necessary, discuss the case with professional peers without disclosing the Client’s identity, solely for the purpose of obtaining additional perspectives to assist the Client.

 

Acceptance of Terms

By engaging in the consultation and using this website, the Client confirms that they have read, understood, and agreed to abide by these Terms & Conditions at all times.

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Privacy Policy/Data Protection Notice

 

This Data Protection Notice (“Notice”) sets out the basis on which Nivas Astrology & Research Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose, or otherwise process personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Notice applies to all personal data in our possession or under our control, including personal data held by third-party organisations engaged by us to collect, use, disclose, or process personal data on our behalf.

 

1. Definitions

For the purposes of this Notice:

• “Customer” refers to an individual who:

  • (a) contacts us to enquire about our products or services; or

  • (b) has entered, or may enter, into a contract with us for the provision of goods or services.

• “Personal Data” refers to data, whether true or not, about a customer who can be identified:

  • (a) from that data alone; or

  • (b) from that data combined with other information to which we have or are likely to have access.

All other terms used in this Notice shall have the meanings ascribed to them under the PDPA.

 

2. Personal Data We May Collect

Depending on the nature of your interaction with us, the personal data we may collect includes, but is not limited to:

• Name

• Residential address

• Email address

• Telephone number

• Gender

• Date of birth

 

3. Collection, Use and Disclosure of Personal Data

We generally collect personal data only where:

• (a) the data is voluntarily provided by you or your authorised representative after you have been informed of the purposes of collection and have given consent; or

• (b) collection and use without consent is permitted or required under the PDPA or other applicable laws.

We may collect, use, and disclose personal data for the following purposes:

• Providing and administering requested goods and services

• Verifying identity

• Responding to enquiries, feedback, complaints, or requests

• Managing client relationships

• Processing payments and transactions

• Complying with legal, regulatory, or governmental requirements

• Any other purpose for which consent has been provided

These purposes may continue to apply for a reasonable period after the termination or alteration of our relationship with you.

 

4. Withdrawal of Consent

Consent for the collection, use, and disclosure of personal data remains valid until withdrawn in writing. Requests to withdraw consent should be submitted to our Data Protection Officer (“DPO”) using the contact details below.

Upon receipt of a withdrawal request:

• We may require reasonable time to process the request.

• We will inform you of any consequences, including potential inability to continue providing services.

• Requests are generally processed within five (5) business days.

Withdrawal of consent does not affect our right to continue processing personal data where permitted or required by law.

 

5. Access and Correction of Personal Data

You may request:

• Access to your personal data; or

• Correction of inaccurate or incomplete personal data

Requests should be submitted in writing or via email to the DPO.

• A reasonable administrative fee may apply for access requests.

• We aim to respond within three (3) business days, and no later than thirty (30) days, unless otherwise notified.

 

6. Protection of Personal Data

We implement appropriate administrative, physical, and technical safeguards to protect personal data, including:

• Access controls and authentication measures

• Encryption and secure storage

• Regular system updates and security testing

• Secure disposal of storage media

• Use of OTP, 2FA, or MFA where applicable

While we strive to protect your personal data, no system is completely secure.

 

7. Accuracy of Personal Data

We rely on personal data provided by you or your authorised representative. Please notify us promptly of any changes to ensure your data remains accurate and up to date.

 

8. Retention of Personal Data

Personal data will be retained only for as long as necessary to fulfil its purpose or as required by law. Data will be anonymised or securely disposed of when no longer required for legal or business purposes.

 

9. Transfer of Personal Data Outside Singapore

We generally do not transfer personal data outside Singapore. Where such transfer is necessary:

• Your consent will be obtained; and

• We will ensure a standard of protection comparable to the PDPA.

 

10. Data Protection Officer

For enquiries, feedback, or requests relating to personal data, please contact:

Data Protection Officer
Name: Nivas
Contact Number: 9645 6660
Email: nivas@nivasastro.com
Address: 808 French Road #03-03, Singapore 200808

 

11. Effect of Notice and Amendments

This Notice operates alongside other applicable contractual or consent clauses. We reserve the right to amend this Notice at any time without prior notice. Continued use of our services constitutes acceptance of such changes.

Effective Date: 09 June 2024
Last Updated: 09 June 2024