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Cancellation Policy

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​Your appointment is very important to us and it is reserved especially for you. We realize that there are many things that can come up in people’s day to day lives. While truly sympathetic, when a client cancels without giving enough notice, they prevent another client from being seen. In fairness to all clients as well as to the astrologer's pre-analysis work, this policy is in effect regardless of the reason for the cancellation. Nivas Astro has a minimum 24-hour rescheduling policy. If an appointment is missed, canceled or changed with less than 24 hours’ notice, there will be a charge of 100% consultation fee. “No shows” will be charged 100% consultation fee. You can reschedule your appointment free of charge, with minimum 24-hour notice prior to your appointment.

 

Refund Policy

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If an appointment is missed or cancelled with less than 24 hours’ notice, there will be no refund. If an appointment is cancelled with minimum 24 hours' notice, we will provide 95% refund.All analysis are purely based on birth details provided by you. Vedic Astrology and Astrologer are correct. Prediction might fail if birth details are not accurate. No Entertainment of refund of fees (or) re-analysis will be allowed in any circumstances.

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Vastu Consultation Terms & Conditions

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“Client” is defined as the person/entity who has voluntarily approached the Vastu Consultant seeking advice on Vastu Shastra suggestions and remedies.

 

“Vastu Consultant” is defined as the person who has been approached by the Client and who is capable of giving advice on Vastu Shastra.

 

“Vastu Shastra” or “Vastu Vidya” is defined as a broader knowledge about Vedic architecture and design theories from ancient India, which is conceived from Vedic Scriptures. Vastu Vidya knowledge is a collection of ideas and concepts, with or without the support of layout diagrams, that are not rigid. Rather, these ideas and concepts are models for the organisation of space and form within a building or collection of buildings, based on their functions in relation to each other, their usage and the overall fabric of the Vastu.

 

“Vastu Shastra Consultation” is defined as the engagement of the Vastu Consultant by the Client for a fee for the time and services of the Consultant towards dissemination of Vastu Shastra suggestions and remedies to a query by the Client. The Consultation is not declared successful or unsuccessful on the basis of result achieved or not achieved respectively.

 

The Client has approached the Vastu Consultant at his/her own free will and based on his/her faith in Vastu Shastra and seeks the time and services of the Consultant. The Client is not paying the Consultant fee under any pressure, influence, marketing, or claims known to him through direct/indirect/interpreted means though any form of communication, media online/offline. The Client is paying the fee for the Consultation on his own free will, and based on the faith he/she has in Vastu Shastra. Fees once paid is non refundable.

 

The Vastu Consultant shall not be liable for results or lack thereof, and the Client accepts and understands that he/she has no claim on fees paid for such time and services of the Vastu Consultant.

 

The Consultation shall consist of sessions where Client shall ask questions and Consultant shall attempt to provide possible suggestions and remedies based on the ancient Vedic science of Vastu Shastra according to Consultant’s best of knowledge.

 

The Vastu Consultant shall be at liberty to terminate the Consultation without any formal notice/Communication to the Client at any point of time, if he/she finds behaviour of client to be inappropriate on moral, ethical and legal grounds or requests/questions of the Client to be inappropriate or offensive to the Science of Vastu Shastra or if the Client wishes to use the answers for causing harm to someone else.

 

The Consultant is aware of the consequences of breaching Intellectual Property of others and shall ensure that in the Consultation given to the Client, no Intellectual Property of any other person/entity is breached/violated by him/her.

 

This Consultation shall be exclusive to the Client and Vastu Consultant, the details of which shall remain confidential, and shall not be shared with third parties outside of this relationship. However, the Consultant may refer the facts of the Consultation to his peers without disclosure of the client details and shall share only basic information to get an opinion from them to help the client in getting possible remedial answers to his questions.By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to always abide by them.

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Privacy Policy

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DATA PROTECTION NOTICE FOR CUSTOMERS

 

This Data Protection Notice (“Notice”) sets out the basis which Nivas Astrology & Research Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes. 

 

PERSONAL DATA  

 

1.              As used in this Notice:

 

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

 

“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 

 

2.              Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, gender and date of birth.  

 

3.              Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

                                                      

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

 

  1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

 

  1. We may collect and use your personal data for any or all of the following purposes:

 

  1. performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

  2. verifying your identity;

  3. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

  4. managing your relationship with us;

  5. processing payment or credit transactions;

  6. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; and

  7. any other purposes for which you have provided the information.

 

  1. We may disclose your personal data:

 

  1. where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.

 

  1. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

 

WITHDRAWING YOUR CONSENT 

 

  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

 

  1. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within five (5) business days of receiving it. 

 

  1. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above. 

 

  1. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA

 

  1. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 

 

  1. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 

 

  1. We will respond to your request as soon as reasonably possible. In general, our response will be within three (3) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

PROTECTION OF PERSONAL DATA

 

15.           To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access, and security review and testing performed regularly. 

 

  1. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

ACCURACY OF PERSONAL DATA

 

  1. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

RETENTION OF PERSONAL DATA 

 

  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

 

  1. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

 

  1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

 

DATA PROTECTION OFFICER

 

21.           You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: 

 

Name of DPO   : Nivas

Contact No.      : 96456660

Email Address  : nivas@nivasastro.com

Address            : 808 French Road $03-03 Singapore 200808

 

EFFECT OF NOTICE AND CHANGES TO NOTICE

 

  1. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

 

  1. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. 

 

Effective date  :           09/06/2024
Last updated   :           09/06/2024

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